Many of you know I’ve been trying to learn the mutt mail client and I have really put some time into it. For quite a long time I’ve subscribed to the ‘all mail clients suck’ school of thought and mutt brought me close to finding a way out… but during my transition has turned me off. Why? The community I’ve dealt with so far has been disagreeable.
I’m back in the market for a mail client. Maybe I’ll go back to Evolution. Maybe I’ll wait for Thunderbird 2 to come down the pipe (I didn’t love 1.5). Maybe I’ll try claws.. or..?
I’ll worry about that later but I wanted to share some of my observations on the importance of community.
Ubuntu has found it’s success, I think, almost completely due to it’s focus on community. Every time I talk to a new user or even older Linux users they mention how great the community has been in taking them in and being patient with their growth. I know it was a big aspect of why I stayed with Ubuntu in the beginning. Despite some dumb questions on the Ubuntu Forums the community was patient and welcoming.
The US Teams Project is doing so well in a short time because we have people that understand this. They understand the importance of welcoming in new users, not making them feel dumb, and being patient with funny questions. Yes, even questions that may have been answered time and time again. I can’t tell you the number of times I have answered duplicate questions on the Ubuntu Forums. If a user is humble enough to ask for help can you be patient enough to take the time to help?
I’ll cut things short here but I hope you all remember how important your interactions with other community users are. Community building has drawn me into the Ubuntu and Linux community.. and now turned me away from the mutt community.