Verizon treads into the realm of The Prince by ZDNet‘s Mitch Ratcliffe — Verizon’s changed its customer agreement with wording that could limit or ban class action law suits by customers. You have to act to opt out.
From the article:
NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections.
So, in other words, Verizon’s advertised “Unlimited” use is clearly NOT unlimited. You can add Verizon to the growing lists of providers & companies that I won’t be working with. Misleading advertising, over-limited terms of service, “you can’t sue us” agreements and proprietary lock-in are not good for any customer.
When will businesses ever care about the customer?