Verizon treads into the realm of The Prince

By | 2006/07/24

Verizon treads into the realm of The Prince by ZDNet‘s Mitch Ratcliffe — Verizon’s changed its customer agreement with wording that could limit or ban class action law suits by customers. You have to act to opt out.

From the article:

NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections.

So, in other words, Verizon’s advertised “Unlimited” use is clearly NOT unlimited. You can add Verizon to the growing lists of providers & companies that I won’t be working with. Misleading advertising, over-limited terms of service, “you can’t sue us” agreements and proprietary lock-in are not good for any customer.

When will businesses ever care about the customer?

2 thoughts on “Verizon treads into the realm of The Prince

  1. Steve Dibb

    “When will businesses ever care about the customer?”

    When they have something to lose. Small businesses will bend over backwards as much as they can to meet the customer’s needs (within reasonable limits financially and otherwise), but big business has nothing to lose.

    The only things that could possible make Verizon completely go out of business are: a massive earthquake or a government court order to break them into smaller chunks.

    I’m not sure either one’s gonna happen anytime soon, so they are free to screw customers as much as they want. And, they do.

  2. Mark Scism

    This sounds like one of those ads from the Simpsons:

    Itchy & Scratchy the Movie!*

    *Includes 30% new footage

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